Shipping & Returns Old

When will my order be dispatched

We know you can't wait to start creating so we aim to dispatch your order within 24 hours although orders place before 12pm are usually dispatched the same day

Postage

We use Royal Mail for the delivery of all our orders weighing less than 1kg

Orders weighing more than 1kg will be send via courier

We currently ship within the UK and to the Republic Of Ireland, France, Germany, The Netherlands, Spain and Sweden. The postage rates are as follows

First Class - £2.50

Second Class - £2.00

Orders over £40 postage is free and will be sent 2nd class or by courier depending on weight.

Europe Postage

Orders weighing up to 250g - £5.50

Orders weighing up to 500g - £11.55 *

Orders weighing up to 1kg - £13.45 *

Orders weighing up to 2kg - £16.60*

Orders weighing over 2kg - £25.00*

Orders over £150 postage is free

* Tracked Service

Returns

Unwanted Items

We hope that you will be happy with your purchase. In the event, however, that you are not totally satisfied, or have simply changed your mind, we offer a full refund of the purchase price of the item and postage paid providing the item is returned within 14 days from date of purchase. Please return any unwanted item, in original condition, and we will refund your payment in full. The buyer will be responsible for return postage where goods are simply unwanted.

Procedure for Returns

Please complete and print the returns form and return to us with your unwanted items. - http://www.somersetbeads.co.uk/returnsform.html
If you are unable to print the returns form please email us [email protected]
Be sure to get a proof of posting from the post office.

Faulty Goods or Goods not as described

If items are faulty, or not as described ,we will refund the purchase price and post paid plus the cost of return postage by second class post. Please obtain proof of postage to ensure that in the event of the items being lost in transit a claim can be made from Royal Mail for any loss.

Returns can be sent to the following address

Somerset Beads

27 Priestley Way

Burnham on sea

Somerset

TA8 1QX