Guarantee

No Quibble Returns

If you are not happy with your purchase or have simply changed your mind we offer a no quibble refund.

Because we know how important it is to have exactly the right beads for your project, if the beads aren’t to your liking for any reason we will refund you without a fuss providing they are unused and in original packaging.  Please return them to us with a copy of your invoice within 30 days.  The buyer will be responsible for return postage where goods are simply unwanted.

Once we get the goods back in good condition, we will issue your refund.

Please obtain proof of postage to ensure that in the event of the items being lost in transit a claim can be made from Royal Mail for any loss.

 

If the item you have received is incorrect, faulty or not as described please contact us as soon as possible so we can resolve the problem.

Please note, we regret that we cannot cover return postage unless the goods are faulty or sent in error.

Please obtain proof of postage to ensure that in the event of the items being lost in transit a claim can be made from Royal Mail for any loss.