FAQ - Frequently Asked Questions
Here are some of the questions we are frequently asked by our lovely customers both old and new.
If you have a question to ask that isn't listed below please dont hesitate to ask us.
When will my order be dispatched?
We aim to dispatch your order within 24 hours although orders placed before 12pm are usually dispatched the same day. Sometimes the postal service isn't as efficient as we would like and orders are occasionally delayed in the post. We find that 99% of delayed orders do eventually turn up, so please give 7 working days before notifying us of a delayed order.
How much is postage?
Full details of postage costs here - Shipping & Returns
Do you have a Shop?
No, at the moment we do not have a bricks and mortar shop. We are internet based only and are not open to the public
Is there a minimum order amount?
There is no minimum order value so you can order as much or as little as you like. For UK orders over £40 we offer free postage
Do you ship to my country?
At the moment we only ship within the UK
How can I make changes to my order?
If you would like to make changes to your order please contact us using the contact us link, tell us what changes you would like to make and we will do our best to help.
I want to buy more of an item but cannot add to them to my basket
You cannot buy more of an item than is in stock. However If you let us know we can contact you if and when we have more in stock.
I don't have a paypal account- How do I pay?
You don't need a paypal account to make a payment. When you are transferred to the paypal website you will be able to select pay with credit card. We also offer credit and debit card payments via Stripe.
Do you offer free delivery?
We currently offer free uk delivery on orders over £40.
Do you sell Gift Vouchers?
Yes we do, you can purchase them here Buy Gift Vouchers
I am a new customer, how do I register?
Simply click on the person icon button at the top right-hand side of the page and fill in the relevant information. You will also be given the opportunity to register at checkout.
Got a question?
If you have a question get in touch