FAQ

Frequently Asked Questions:

When will my order be dispatched?

We aim to dispatch your order within 24 hours although orders placed before 12pm are usually dispatched the same day

How much is postage?

Full details of postage costsavailable here - Shipping & Returns

Do you have a Shop?

No, at the moment we are internet based only and are not open to the public

Is there a minimum order?

There is no minimum order value so you can order as much or as little as you like

Where do you ship?

At the moment we only ship within the UK and ROI, France, Germany, Spain and The Netherlands

I want to change my order

Contact us using the contact us link,  tell us what changes you would like to make and we will do our best to help.

I want to add to my order

Contact us using the contact us link, tell us what you would like to add to your order and we will do our best to help.

I want to buy more of an item but cannot add to them to my basket

You cannot buy more than is in stock. If you let us know we can contact you when we have more in stock

I don't have a paypal account- How do I pay?

You don't need a paypal account to make a payment. When you are transferred to the paypal website you will be able to select pay with credit card. We also offer credit and debit card payments via Stripe.

Do you offer free delivery?

We currently offer free uk delivery on orders over £40.

Do you sell Gift Vouchers?

Yes we do, you can purchase them here Buy Gift Vouchers

 I am a new customer, how do I register?

Simply click on the person icon button at the top right-hand side of the page and fill in the relevant information. You will also be given the opportunity to register at checkout.

 

Got a question?